Warranty and Return Policy

AGG ELECTRONIKS

AGG Electroniks, Your World of Comfort

Quality, Fast Delivery, Warranty and After Sales Supports

Warranty Terms and Conditions

Product quality is a top priority for AGG Electroniks.  AGG Electroniks offers 12-month warranty against defects for all products sold from the date of receipt. The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, incorrect charging procedure, over voltage or reverse polarity, non-rechargeable batteries, consumables, damage due to accidents, physical force, water, fire, power surge, acts of God, lightning, flood or storm damage, abuse, liquid damage or heat damage, act of war, malicious damage or other misuse.

 

Pre-shipment Quality Assurance Check

AGG Electroniks checks all products with a strict quality assurance checklist. The checks include the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters. Custom-made products will go through additional checklist as required by the customers.  For small orders and samples, AGG Electroniks executes the quality assurance check for all products. For large orders, AGG Electroniks uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.

 

Screening Vendors and Factories

AGG Electroniks may use third party assembly factories to produce the products and periodically screen vendor and assembly factories to maintain highest quality standard. Each quarter and whenever needed, AGG Electroniks will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.  Factories that do not meet AGG Electroniks' high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All suppliers' quality data will be permanently stored in AGG Electroniks' database for future reference.

 

Warranty Period Start Date

The warranty period begins from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller.

 

Warranty Terms for Bad Pixel in Large LCD Panels

Since a 19" LCD display contains 3,932,160 pixels, having a few "bad" pixels is not considered a defect. AGG Electroniks uses the generally accepted industrial bad pixel policy for all its products with large LCD panel (7" or larger). Bad pixels are defined as pixels that do not light up (dead pixels) or pixels that are stuck at certain colour (stuck pixels). Some bad pixels can easily be fixed with pixel flashing software while others need to be replaced. Having found a dead pixel in a LCD does not mean it will have more bad pixels in the future.   LCD that are found to have the following number of bad pixels or more within the first 30 days after delivery may qualify for replacement:

 

7”-10”: 2 pixels

10.1”-17”: 3 pixels

17.1”-24”: 4 pixels

24.1" and larger: 5 pixels

 

Significantly Not-as-described Items

Significantly not-as-described items include completely different items, wrong memory capacities, wrong localized formats, and product colours that are different from what buyers explicitly request. AGG Electroniks does not accept returns of goods due to difference in packaging, associated accessories, or product colour unless customers explicitly indicate the requirement in writing in their order comments.

 

Before Returning Items

Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at agge@aggelectroniks.org before initiating complaints.  Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.

 

Procedure for Returning Goods

1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.

2. AGG Electroniks offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.

3. Customer should immediately return the items by the same way they were shipped using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.

4. AGG Electroniks receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.

5. AGG Electroniks checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.  The returned products must be received by AGG Electroniks within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.

 

For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. AGG Electroniks is not responsible for any damage or loss during the return shipment to AGG Electroniks.

 

Handling Returned Items

Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, AGG Electroniks will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds. Original shipping costs are non-refundable except for significantly not-as-described items.

If AGG Electroniks verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, AGG Electroniks reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.

 

In the rare case that buyers return similar items purchased from other vendors, AGG Electroniks will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$30 or equivalent administrative fee per item before the items can be returned to buyer.

 

Return Shipping Cost Responsibility

For significantly not-as-described items shipped to buyers, AGG Electroniks will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail. For defective products, customer is responsible for the return shipping cost to AGG Electroniks and AGG Electroniks is responsible for the shipping cost back to the customer. For frequent buyers or contracted distributors, AGG Electroniks advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.

 

Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department.  Refund will be made via the same way payment was received.

If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees. Frequent buyers are advised to accept the refund as credit for subsequent purchases to avoid payment fees.